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Junior 1st/2nd Line IT Support (MSP)

Junior 1st/2nd Line IT Support (MSP)

Jersey – St Helier

£25,000 – £45,000 + Progression opportunities + Full training provided + Company Car

Are you a 1st/2nd Line IT Support Engineer looking to grow your career and develop your knowledge in an expanding company that values extremely high customer intimacy?

On offer is the exciting opportunity for a 1st/2nd Line IT Support Engineer to step into a role where they can grow their career and their skills. Full training is available so a lack of experience is welcomed, they are looking for someone who is enthusiastic about technology and customer service.

This company is willing to invest in its people. They also value customer satisfaction, with some of their customers being with them for 20+ years, the ability to maintain and nurture these relationships is key.

In this role the 1st/2nd Line IT Support Engineer you’ll be splitting your time 50/50 in the office and out with customers. You’ll be dealing with tickets that come through from across the island, you will then go out to fix these problems, then installing preventative measures whilst creating a great customer experience.

The ideal 1st/2nd Line IT Support Engineer will have a keen interest in technology and inquisitive mind, looking to grow their knowledge in the tech and IT space. Experience is looked on positively but full training is provided so it is not essential.

The role

  • Responding to tickets
  • Visting customers to fix technical queries
  • Providing best in class customer service
  • Full training provided if needed

The person

  • An interest in IT/Technology
  • Keen to grow and learn
  • Problem solving mind

Reference: BBBH12071

Keywords: IT Support, 1st Line, First Line, 2nd line, Second line, Service Desk Engineer, MSP, Cutting edge, Technology, Advancements, Software, IT Engineer,

If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

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