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IT Support (MSP)

IT Support (MSP)

£25,000 – £35,000 + Training + Progression + Company Benefits


Are you an IT Support Engineer or similar looking for an opportunity within a company that values its staff and provides companywide progression opportunities with unparalleled training for both management and technical positions?

Do you want to work with a leading business technology company that have gone from strength to strength over the past 15 years and are specialists in Cloud services as a Microsoft preferred partner?

On offer is an exciting opportunity to join a well-established and quickly growing managed service provider for business technology, looking to expand their team of highly skilled IT professionals within their office based out of Newcastle. This is the perfect opportunity for an IT Support Engineer or similar, looking to work their way up within a thriving company.

In this role you will work within a team, providing support with IT problems, taking on training where needed and ensuring the success of multiple businesses. On the helpdesk team you will troubleshoot IT issues raised on the ticketing system learning on the job to eventually progress your career.

This role would suit an IT Support Engineer or an experienced Helpdesk Coordinator, local to Newcastle looking to progress in your career in IT.


  • 1st Line IT Support, eventually moving up to 2nd/3rd
  • Helping various clients with business technology such as cloud infrastructure/data management and more
  • On the job training, progression into senior management


  • Background in a professional IT or Helpdesk position
  • Keen to progress further within an MSP, completed or keen to go through Microsoft Certifications
  • Local to Newcastle

Keywords: IT Support Engineer, IT Manager, IT Support, Managed Service Provider, 365, Microsoft, Newcastle, Cloud Engineer, Data Management

Reference number: 13241

If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

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