Customer Service Executive (11 Month FTC / Processing Orders)

Customer Service Executive (11 Month FTC / Processing Orders)

Are you a Customer Service Executive or similar, competent at processing orders looking for a varied role where you will work within a tight knit team within a market-leading specialist engineering company who offering a varied role where you only work Monday to Friday & will receive exposure to an array of interesting projects?

The role involves overseeing various aspects including maintaining exemplary customer service standards, spares forecasting, and store management. Additionally, responsibilities encompass providing support for international parts and sales, processing orders, handling warranty procedures, managing communications with customers and dealerships, and ensuring feedback is relayed to relevant teams. Other duties include managing ecommerce operations, handling dangerous goods shipments, maintaining dealership accounts, and undertaking ad-hoc tasks as assigned by the manager.

The company ar a company in the manufacturing sector, a notable company that stands out for its commitment to excellence and innovation. Renowned for its quality products, this entity caters to a diverse clientele, reflecting its dedication to meeting varied needs. As a respected player in the industry, this company embodies a spirit of forward-thinking and success which has recently been shown by its growth.

This role would suit someone with customer service experience, working for a fast-growing engineering company who are known for their growth and their friendly working environment.

THE ROLE:

* Streamline customer service operations & order processing, fostering seamless communication with clients and internal teams to enhance overall customer satisfaction.
* Coordinate logistical tasks including managing communications, stock records, and ecommerce platforms, while promptly addressing ad-hoc customer service needs as required.
* Managing team operations, inventory, and promptly advising senior management to uphold exemplary customer service standards.

THE PERSON:

* Customer Service Representative
* Experience in processing orders / parts (preferable)
* Based in Hastings

Key Words: Customer Service Executive, Customer Service Co-ordinator, Logistics, Administrator, Engineering Administrator, Engineering Co-ordinator, Logistics

Reference Number: 12559

If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

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