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Customer Service Advisor (Construction)

Customer Service Advisor (Construction)

£25,000 – £26,000 + Training + Progression Opportunities + Benefits Package + Sick Pay


Are you a customer service advisor or similar, ideally with any experience in a construction company, looking join a market-leading, global manufacturer, in a sales support role which offers extensive training and the potential for long term progression opportunities?

Do you want to develop your skills in an office-based role, opening up a new career pathway for you within an expanding business, where you will be rewarded with ongoing investment, with funded qualifications, development plans and a substantial employee benefits package available?

Established over 60 years ago, the company is a market leader in producing ventilation products and solutions, and are also expanding their guttering division. Supplying into the commercial and residential sectors, they produce products for a range of clients including schools, hospitals, and hotels in over 20 countries, providing innovative solutions to ensure a healthy indoor and outdoor climate.

You will be responsible for consulting with clients on their product range and nurturing existing accounts with outbound warm calls, alongside performing a range of sales support duties such as processing orders, and coordinating stock availability.

You will add direct value to a forward thinking, vibrant team, within a role which you can make your own.

The role:

  • Dealing with all sales enquiries and being an internal point of contact for customers
  • Chasing overdue orders, quotations and monitoring ongoing projects
  • Maintaining client files and ensuring accounts are nurtured with outbound warm calls
  • Handle and resolve customer complaints
  • Set up new customer accounts

The person:

  • Customer service advisor, administrator or similar
  • Ideally any experience within a construction company

Keywords: Customer Service Advisor, Sales Advisor, Customer Service, Call Centre, Administrator, Sales Administrator, Guttering, Oldbury

Reference: BBBH13459

If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

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