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3rd Line IT Support, Network Engineer (MSP)

3rd Line IT Support, Network Engineer (MSP)

Jersey – St Helier

£55,000 – £65,000 + Progression opportunities + Full training provided + Company Car

Are you a 3rd Line IT Support, Network Engineer looking to progress into management within an expanding company that values has extremely high customer intimacy as well as helping their people grow?

On offer is the exciting opportunity for a 3rd Line IT Support, Network Engineer to take their career to the next level. You’ll be able to grow your career into management and beyond as this company will do all they can to help you achieve.

This company is willing to invest in its people. They also value customer satisfaction, with some of their customers being with them for 20+ years, the ability to maintain and nurture these relationships is key.

In this role the 3rd Line IT Support, Network Engineer you’ll be splitting your time 50/50 in the office and out with customers. You’ll be dealing with tickets that come through from across the island, you will then go out to fix these problems, then installing preventative measures whilst creating a great customer experience.

The ideal 3rd Line IT Support, Network Engineer will have previous experience in the role and an in-depth knowledge of ticketing and providing a great service to customers. You’ll have the ability to operate completely independently and have innovative problem solving abilities.

The role

  • Responding to tickets
  • Visiting customers to fix technical queries
  • Providing best in class customer service

The person

  • Experience in IT/Technology
  • Problem solving abilities
  • Technical maintenance and support experience

Reference: BBBH12072

Keywords: IT Support, 1st Line, First Line, 2nd line, Second line, Service Desk Engineer, MSP, Cutting edge, Technology, Advancements, Software, IT Engineer,

If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

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