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Software Support (1st Line)

Software Support (1st Line)

Newcastle upon Tyne

£22,000 + £25,000 + Specialised Training + Monday – Friday + Company Benefits

Are you someone with a passion for IT looking for a role working for a Software company at the forefront of their industry? Do you want a role where you will be provided with specialised training courses on the company’s bespoke Software and the opportunity to progress up to Senior positions?

On offer is the opportunity to work for a well-established company at the cutting edge of Management Software. For over 35 years, they have been leading the way with their bespoke Software Solutions, providing the highest and most consistent service in their industry. Due to a recent period of growth, now is a great time to jump on-board and be one of the go-to Software Support technicians in the company.

In the role you will be acting as the first point of contact for clients, providing Software support to dentists all over the country. This will involve general Hardware and IT troubleshooting as well as providing clients with the highest level of customer service possible.

This role would suit someone looking for a client facing IT role, working for a company at the forefront of their industry where there are significant opportunities for progression and specialised training on the companies bespoke Software.

The Role:

  • Providing 1st Line Software Support to clients
  • Operating from helpdesk providing customer support and service
  • Monday – Friday

The Person:

  • Good communication and people skills
  • A passion for IT

Keywords: Software Support, IT Support, IT, 1st Line IT Support, Software, Management Software, Technical

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

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