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IT Support (MSP / 1st Line)

IT Support (MSP / 1st Line)


£25,000 – £30,000 + Continuous Training + Company Benefits

Are you an IT Support Technician looking to work for an ambitious MSP that is looking to rapidly develop your IT skillset and provide you with industry leading training that will allow you to progress you up into Senior and Executive positions within the organisation?

On offer is the opportunity for an IT Technician to move into an close-nit and quickly growing MSP and IT Solutions company that is disrupting the market, as they provide their trust worthy and straight to the point IT advice and services to their range of exciting clients. Now is a great time to jump on-board and play a huge part in the future IT Support of the company.

In this role, the IT Support Technician will be working in a client facing role, operating from the IT Service desk. This will involve performing IT Support and Customer Service activities as you will be managing and escalating the IT Support Tickets and queries.

This role would suit an IT Technician who is from a customer facing background, who is looking to jump into a new role working for an existing IT company that will allow you to train up your IT skillset and kickstart your career in IT Support.

The Role:

  • Providing IT and Technical Support
  • Operating from the IT Service Desk
  • Managing and escalating the incoming tickets
  • Speaking with clients and understanding their requirements

The Person:

  • Background in IT Support
  • Good Communication Skills
  • Experience in a Customer/Client Facing Role

Keywords: IT Support, IT Support Technician, IT Support Engineer, IT Engineer, IT, Service Desk, Help Desk, 1st Line Support, Office 365, Microsoft 365, Customer Service, 1st Line, Service Desk Support, MSP

Reference Number: BBBH7057

If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

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