Or call 0117 329 0100

IT Support, 2nd Line {MSP}

IT Support, 2nd Line {MSP}


£25,000 – £32,000 + Progression + Company Benefits.

Are you a talented 2nd Line IT Support Engineer looking to join an established, market-leading technology provider that has been providing IT and Software solutions to businesses for over 40 years?

Do you want the opportunity to play an integral part in the growth of an extremely ambitious MSP where you will join a team of highly skilled individuals in a fast-paced environment supporting both public and private sector clients?

On offer is the fantastic opportunity for an experienced 2nd line IT Support Engineer to join a growing company of like-minded people that love technology and strive to offer the best level of service to their clients.

This role would suit someone with experience in 2nd Line IT support or a very experienced 1st Line Support Engineer looking to progress their career with a highly reputable Managed Service Provider, with the chance of progressing into a Senior IT Support position.

The Role:

  • Providing 2nd Line Support to clients.
  • Logging and updating support tickets to ensure SLAs are met.
  • Escalating support tickets to senior members of the Support Desk.
  • Diagnosing and repairing faulty PCs & laptops.

The Person:

  • Strong knowledge of M365, Windows, Networking, Cloud and Anti-Virus software.
  • 2nd Line Support Engineer or an experienced 1st Line looking for a step up.
  • MSP background.
  • Birmingham based.

Keywords: IT Support, IT Engineer, 1st Line, 2nd Line, 3rd Line, Hardware, VoIP, Network, Server, Office 365, Active Directory, Azure.

Reference Number: BBBH9330

If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy and Disclaimers which can be found at our website.

Apply for this Job

Please enter your full name.

Enter a valid email address.

Please enter your phone number.

Upload your CV/resume or any other relevant file. Max. file size: 2 MB.

Add your cover letter for supporting information here.

Fields marked with * are required.