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IT Support, 2nd Line {MSP}

IT Support, 2nd Line {MSP}

Woodford Halse

£30,000 – £35,000 + Company Benefits +Training + Progression

Are you a skilled IT Support Engineer looking for a role that will provide you with both responsibility and bespoke training with long-term progression opportunities in a well-established, rapidly growing MSP?

Do you want the opportunity to play an integral part in the growth of an extremely ambitious MSP? Are you looking to join a dynamic, responsive, customer focused team of highly skilled individuals in an agile, progressive, forward looking company that support a range of clients from SMEs, to high end clients?

On offer is a fantastic opening for a 2nd line IT Support Engineer to join over a growing company of likeminded people that strive to do an exceptional job for their clients. In turn you will receive a positive nurturing environment in which you can thrive.

In this role, the successful 2nd Line IT Support Engineer will work alongside a dynamic helpdesk team to deliver a timely, professional, and friendly service. You will take complete technical ownership of incidents, requests, and problems and conduct full and thorough diagnostics with end users to enable ticket resolution.

This role would suit someone with experience in 2nd Line IT support, looking to progress their career with a highly reputable Managed Service Provider, with the chance of progressing into a Senior IT Support position.

The Role:

  • Providing technical support and maintenance to support all user-based IT software and hardware.
  • Working incidents, problems, and requests to SLA thresholds, effectively managing your workload to complete several open tasks at any one time
  • Escalation of calls to various tiers, ensuring a timely and managed escalation

The Person:

  • 2nd line IT Support experience
  • Proficient with Microsoft technologies

Key words: IT Support, IT Engineer, 1st Line, 2nd Line, 3rd Line, Hardware, VoIP, Network, Server, Office 365, Active Directory, Azure, Northampton

Reference Number: BBBH8260

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

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