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IT Helpdesk / Help Desk Manager (MSP)

IT Helpdesk / Help Desk Manager (MSP)

London (Islington)

£30,000 – £35,000 + Training + Progression + Company Benefits

Are you an Helpdesk Engineer that is looking to take the next step into management? Do you want to join a thriving business that is quickly becoming a household name in the MSP Sector?

On offer is the chance for Help Desk Engineer to make the move into a management position after an internal promotion.

This business have been voted one of London’s top MSP’s to work at due to their unrelenting investment into their staff, technology and their ability to provide best in class service.

This company specializes in Finance and Legal MSP support giving their staff an unparalleled ability to become true experts within these fields.

The ideal candidate will have been working as an Helpdesk or IT Support Engineer and want to make a move into management.


  • Manage the 1st line support engineers onsite
  • Delegate tasks and coach the junior members of the team
  • Manage the tickets raised and prioritise them by urgency


  • Have IT Support or Helpdesk Experience
  • Want to move into Management
  • Experience with Remote Support Software

Keywords: IT Support, Support, Help Desk, 1st Line, 2nd Line, 3rd Line, Management, Software, Technical, London, Remote Software,


If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website

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