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Graduate 1st Line IT Support (MSP)

Graduate 1st Line IT Support (MSP)

Kilmarnock

£22,000 to £25,000 + Training + Company Benefits + Progression

Are you a graduate 1st Line IT Support Engineer? Are you looking for the opportunity to progress your career within a well-established MSP who work with very high quality tech in high end sectors focusing on employee career progression?

Do you want the opportunity to work in an ever-growing company looking to help provide IT Solutions across different sectors in the legal, financial and engineering sectors?

On offer is a great opportunity for a Graduate 1st Line IT Support Engineer to elevate their career and work within a dynamic IT team. Dealing with 1st line support tickets, talking with clients and putting them through to the 2nd liners whilst learning to progress into 2nd line support.

In this role, the successful IT Support Engineer will be doing 1st Line Ticket work mainly dealing with customers/clients and learning from training and on job work to progress in to 2nd and 3rd line roles.

This role would suit someone with background and passion in IT. Someone who wants to develop their career in IT Support and become a high end 3rd line + They should ideally have a UK Driving License as well.

The Role:

  • Communicating with clients dealing with 1st line IT Support tickets
  • Sending the right clients to 2nd line Support
  • learning from 2nd line support on the job

The Person:

  • Background and passion in IT Support
  • Motivated for a career in it support
  • IT Degree or similar
  • Local to Kilmarnock + Full Driving License

Keywords: MSP,MSP GRADUATE,1ST LINE IT, 1ST LINE IT SUPPORT, 1ST LINE IT SUPPORT MSP,MSP NETWORK, IT SUPPORT MSP,1ST LINE, 2ND LINE IT SUPPORT, 3RD LINE IT SUPPORT, 2ND Line IT Support,

Ref: BBBH13468AR

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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