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Field Service Engineer (Gas / Electric / Solid Fuel)

Field Service Engineer (Gas / Electric / Solid Fuel)

£35,000 -£37,000 + 24 days holiday + van + laptop + iPad + pension

Southampton

Are you a Field Service Engineer looking for a new and exciting challenge with a well-established company?

Do you have experience of working with heating appliances or have experience servicing similar equipment in the field?

Would you like to work for an established and growing manufacturer that values its employees with a proven track record of developing and promoting new staff who are investing in Continuous improvement and driving innovation?

Reporting directly to the Customer Services Manager, you will work closely with the Service team. Your primary responsibility will be the completion of warranty and annual service work for Gas, Electric and Solid Fuel heating appliances. The role will include diagnosing faults and repairing appliances in a timely and cost-effective manner.

The role:

  • To be an ambassador for the company creating a professional and courteous approach when dealing with customers.
  • To ensure all service and warranty calls are carried out in a professional, timely and accurate manner, ensuring that the issues are properly and fully resolved during the first visit.
  • To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation/user fault, which will then be charged on site to the customer.
  • To up sell chargeable service work whilst on site and take payment using the supplied payment terminals
  • Ideally CCN1, CONGLP1, CPA1 and GASSAFE qualifications

The person:

  • Experience within the heating industry or servicing comparable equipment
  • Happy to travel and stay away during the week

Field Service Engineer, Heating Engineer, Gas Engineer, Heating Appliance Engineer
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

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