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Customer Success Advisor (MSP / Helpdesk)

Customer Success Advisor (MSP / Helpdesk)


£25,000 – £30,000 + Continuous Training + Company Benefits

Are you a Customer Service Advisor looking to work for an ambitious MSP that is looking to rapidly develop your skillset and provide you with Internal training that will allow you to progress up into Senior and Management positions within the organisation?

On offer is the opportunity for a Customer Service Advisor to move into a close-nit and quickly growing MSP and IT Solutions company that is disrupting the market, as they provide their trustworthy and straight to the point IT advice and services to their range of exciting clients. Now is a great time to jump on-board and play a huge part in the future of the company.

In this role, the Customer Success Advisor will be working in a client facing role, operating from the Service desk. This will involve performing Customer Success activities as you will be managing the escalations of the Support Tickets, identifying issues and providing quality solutions to clients.

This role would suit a Customer Service Advisor, with experience working on a Service Desk who is looking to jump into a new role working for an existing IT company that will a will be providing you with Internal training to gain invaluable experience in the industry.

The Role:

  • Providing Customer Success Activities
  • Operating from the companies Helpdesk
  • Managing and escalating the incoming tickets
  • Speaking with clients and understanding their requirements

The Person:

  • Background in Customer Service/Success
  • Experience operating from a Help/Service Desk
  • Good Communication Skills

Keywords: Customer Service, Customer Success, Customer Service Advisor, Client Services, IT Support, IT Helpdesk, Service Desk, Help Desk, IT Support Technician, IT Service Desk, Customer Service Manager, Helpdesk

Reference Number: BBBH7057

If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

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