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Customer Services Advisor (Gas Safe / HETAS)

Customer Services Advisor (Gas Safe / HETAS)

£27,000 – £32,000 + 24 days holiday + Flexitime + benefits


Are you an experienced customer services advisor with Technical experience looking to further your career with a well-established company supplying to clients globally?

Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?

This role will report directly to the Group Service Manager. The purpose of this role is to take all customer and retailer calls of a technical nature and provide them with the correct technical advice. This role requires the skill to resolve customers’ issues in a swift, successful and diplomatic manner regardless of the circumstances.

A knowledge of heating appliances of all fuel types, their installation and servicing is highly advantageous for this role.

The role:

  • To resolve technical issues relating to any products raised by retailers, end users and members of the public by carrying out initial fault-finding analysis.
  • To handle calls and email enquiries and issues covering all aspects of installation, building regulations, operations and safety on any of our products.
  • To document and report on all calls and problems identified and to log onto the company CRM system, ensuring warranty compliance is met.

The person:

  • Previous experience within a customer service role dealing with technical products
  • Experience or qualifications from within the Heating Industry

The is a rare opportunity to join a business and make the role your own in an environment which encourages flexibility and professionalism.

Customer Services Advisor, Technical Advisor, Customer Services, Customer administration, Client Advisor


If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

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