Are you an experienced customer services advisor and looking to further your career with a well-established company supplying to clients globally?
Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?
This role will report directly to the Group Service Manager. The purpose of this role is to take all customer and retailer calls of a technical nature and provide them with the correct technical advice. This role requires the skill to resolve customers’ issues in a swift, successful and diplomatic manner regardless of the circumstances.
A knowledge of heating appliances of all fuel types, their installation and servicing is highly advantageous for this role.
To resolve technical issues relating to any products raised by retailers, end users and members of the public by carrying out initial fault-finding analysis.
To handle calls and email enquiries and issues covering all aspects of installation, building regulations, operations and safety on any of our products.
To document and report on all calls and problems identified and to log onto the company CRM system, ensuring warranty compliance is met.
Previous experience within a customer service role dealing with technical products
Experience or qualifications from within the Heating Industry
The is a rare opportunity to join a business and make the role your own in an environment which encourages flexibility and professionalism.
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.