Customer Service Lead {Fire & Security}

Customer Service Lead {Fire & Security}

Oxford

£35,000 – £45,000 + Company Benefits + Training + Progression

Are you a Customer Service Lead looking to join an extremely well established company who are market leaders in their area and have been plying their trade for over 30 years?

Do you want the opportunity to lead a dynamic, responsive, customer focused team and play a pivotal role in the continued growth of the largest independent fire and security company in the region?

On offer is a fantastic opening for a Customer Service Lead to lead a team of 6 highly trained and skilled staff and join a company of over 50 likeminded people that strive to do an exceptional job for their clients. In turn you will receive a positive nurturing environment in which you can thrive.

In the role, the successful Customer Service Lead will be responsible for overseeing the customer service department, ensuring the delivery of exceptional service to our clients. You will lead a team of customer service representatives, providing guidance, support, and training while maintaining a high level of professionalism and efficiency

This role would suit a Customer Service lead with experience in a similar role looking to provide an exceptional service for a highly reputable, local company.

The Role:

• Manage and mentor a team of customer service representatives
• Continually evaluate existing customer service processes and identify opportunities for improvement to Senior management.
• Build and maintain strong relationships with key customers

The Person:

• Proven experience in a customer service leadership role
• Strong analytical and reporting skills, with the ability to interpret data
• Strong leadership and people management skills

Key words: Leadership, Management, Customer Service, Training, Progression, Administration, Oxford

Reference Number: BBB8938

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website