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Complaint Handler {financial Services}

Complaints Handler {financial Services}

Rochester – Hybrid

£40,000 – £45,000 + Company Benefits +Training + Progression + WFH

Are you a Complaints Handler frrom a financial services looking for a role that will provide you with bespoke training long-term progression opportunities in a well-established provider of investment management solutions to over 12,500 clients?

Do you want the opportunity to join a dynamic, responsive, customer focused team of highly skilled individuals in an agile, progressive, forward looking company whose team of sector specialists look after more than £600 million in assets?

On offer is a fantastic opening for a Complaints Handler to join over 150 likeminded people that strive to do an exceptional job for their clients. In turn you will receive a positive nurturing environment in which you can thrive.

In the role you will be a key member of the team, Investigating complaints and drafting acknowledgements and final responses within the regulatory timeframes, as well as handling complaints referred to the Financial Ombudsman Service, communicating with them regularly and professionally, and drafting responses and calculations

This role would suit a Complaints Handler with experience in handling advice and administration complaints in a financial services environment, including completion of redress calculations.

The Role:

  • To investigate and resolve complaints in an accurate and timely manner, achieving fair client outcomes
  • Communicating with clients to attempt resolution at the first point of contact and keep them updated throughout the resolution process
  • Conducting redress calculations in accordance with DISP rules

The Person:

  • Dip PFS Level 4 qualification or equivalent, or working towards
  • Experience in handling advice and administration complaints in a financial services environment, including completion of redress calculations

Key words: Resolution, Resolution Specialist, Complaints, Complaints Handler, Finance, Investment, Pensions, Hybrid, Rochester

Reference Number: BBBH9179

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

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