Account Handler (Commercial Insurance)
Account Handler (Commercial Insurance)
Sutton Coldfield
£25,000 – £35,000 DOE + Performance bonus + professional study package (if desired) + 25 days holiday + pension + parking + hybrid working
Are you an account handler from a commercial insurance background looking to work for a family-run, long-established company that will invest in your professional qualifications and personal development?
Would you like to work for a professional, growing business that is part of a larger organisation and can offer career development and formal training towards CII or CII?
You will have some experience as a Commercial Account Executive and be comfortable dealing with a range of duties from new business and enquiries to renewals and managing existing client accounts.
You will have good judgement, be analytical, pay great attention to detail, be flexible, self-motivated, driven & able to deliver excellent customer service.
Responsibilities:
- Working within procedures, guidelines and standards set
- Deliver excellent customer service whilst meeting customer requirements efficiently and effectively for New Business
- Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client’s needs
- Ensure that all product information provided is clear, fair and not misleading, allowing the customer to make an informed decision
- Ensure all telephone calls are answered and dealt with promptly and efficiently.
- Maintain thorough and accurate records of all customer interactions
- Dealing with queries by email, telephone and in person ensuring that all SLA’s are adhered to
- Ensure you remain compliant in everything that you do; including but not limited to treating customers fairly
The person:
wards ACII of CII?
You will have some experience as a Commercial Account Executive and be comfortable dealing with a range of duties from new business and enquiries to renewals and managing existing client accounts.
You will have good judgement, be analytical, pay great attention to detail, be flexible, self-motivated, driven & able to deliver excellent customer service.
Responsibilities:
- Working within procedures, guidelines and standards set
- Deliver excellent customer service whilst meeting customer requirements efficiently and effectively for New Business
- Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client’s needs
- Ensure that all product information provided is clear, fair and not misleading, allowing the customer to make an informed decision
- Ensure all telephone calls are answered and dealt with promptly and efficiently.
- Maintain thorough and accurate records of all customer interactions
- Dealing with queries by email, telephone and in person ensuring that all SLA’s are adhered to
- Ensure you remain compliant in everything that you do; including but not limited to treating customers fairly
The person:
- Experience working within a commercial insurance environment
If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.
BBBH
Keywords: Insurance Account Handler, Commercial Insurance, ACII, CII, Acturis
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.
