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2nd Line IT Support

2nd Line IT Support

London

£25,000 – £32,000 + Internal Training + Company Benefits

Are you an IT Support Engineer looking for the opportunity to progress your career within a highly regarded, award winning, and forward-thinking IT Managed Serviced Provider?

Do you want the opportunity to work in an ambitious, growing company who are a Microsoft Tier1 Cloud Solution Provider and a Gold Partner with 5 gold competencies meaning they sit at the very top of Microsoft’s partner eco-system?

On offer in a great opportunity for an IT Support Engineer to work in a growing team with 30+ IT professionals in an office full of approachable, knowledgeable IT specialists who would love to help you develop your skillset through their tailored training program, with there is the opportunity to progress in a company that like to promote from within.

In this role, the successful IT Support Engineer you will work alongside a dynamic helpdesk team to deliver a timely, professional, and friendly service. You will take complete technical ownership of incidents, requests, and problems, and conduct full and thorough diagnostics with end users to enable ticket resolution.

This role would suit someone with experience in IT support, looking to progress their career with a highly reputable Managed Service Provider, with the chance of progressing into a Senior IT Support position.

The Role:

  • Providing technical support and maintenance to support all user-based IT software and hardware.
  • Working incidents, problems, and requests to SLA thresholds, effectively managing your workload to complete several open tasks at any one time
  • Regular maintenance
  • Escalation of calls to various tiers, ensuring a timely and managed escalation

The Person:

  • Background in an IT support role
  • Effectively liaise to build on existing, and create new relationships with clients
  • Ideally the candidate will hold a full drivers license as this role will require visits to client sites

Key words: Windows Server, Networking, Windows Azure, Microsoft Office 365, Microsoft Exams, DHCP, IT Support, Second Line Support, 2nd Line Support, MSP, Managed Service Provider, IT

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

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