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1st Line IT Support {MSP} – career progression

1st Line IT Support {MSP} – career progression


£25,000 – £30,000 + Benefits + Progression + Training

Are you a 1st line IT support engineer looking to join a unique MSP focused on growth? Are you looking to take the next step in your career towards becoming a 2nd line IT Support Engineer?

Do you want to join an established MSP where you will be enabled to progress your skills towards 2nd Line IT Support?

On offer is the chance for an 1st Line IT Support Engineer to broaden your technical support knowledge on a range of cutting-edge technologies, in a growing company with a fun and inspiring environment.

In this role you will work to provide support over the phone, trouble shoot problems, build and repair tech in the workshop and visit clients to deliver and install devices.

The ideal 1st IT Support Engineer has experience in IT Support and is eager to learn and progress within The Business.


  • Being the first point of contact for customer support
  • Answer tickets from customers, escalating them when necessary
  • Attending site visits


  • Experience with IT Support
  • Has a car they can use for work

Keywords: Tech Support, 1st Line, Service Desk, Engineer, 2nd Line, 3rd Line, MSP,

Reference Number: BBBH10290

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

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